Privacy and Security Notice
Last Modified: Wednesday, March 15, 2006 at 3:28 PM

1. Our Commitment To Privacy
2. The Information We Collect
3. How We Use Information
4. Our Commitment To Data Security
5. Our Commitment To Children's Privacy
6. How To Access Or Correct Your Information
7. How To Contact Us

Your privacy is a crucial to Mindtool Corporation keeping your business and operating with your confidence is paramount in continuing to protect you as our customer. To show our dedication to your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We have placed a link to this information on every page our Web site and at every point where personally identifiable information may be requested.

This notice applies to all information collected or submitted on the Mindtool Corporation Web site. On some pages, you can order products, make requests, and register to receive promotional or other materials. Mindtool Corporation can only collect what information you provide.

In order to provide you with an efficient, expedient and customized experience, we may collect various forms of personally identifiable information and non-personally identifiable information while you use our Web site.

a) Personally identifiable informationrefers to the information that tells the us who you are when you visit us as a repeat visitor that has supplied personal information in a prior visit or interaction with us. You may provide information in various ways, communicating with us through our Web site, registering for support, filling out surveys, or subscribing to resourceful or promotional mailings. This information might include your name, address, telephone number, e-mail address, and other details. With this information, Mindtool Corporation is able to communicate and better provide you with personalized services.

b) Non-personally identifiable informationrefers to information that does not of itself identify a specific individual. We can gather certain information about visitors based upon where they shop on our site in several ways. This information is compiled and analyzed on an aggregated basis. We may employ various methods of visitor analysis to better serve our customers' product and service visibility, use, and dissemination of information.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We may send promotional offers to selected groups of Mindtool Corporation customers on behalf of other businesses, affiliates, and partners. When we do this, we do not give that business your name and address. We make you aware of this and provide opt-out ability for each instance that this may occur. You may choose to provide information to these third parties at which time your information is not under our control.

We use non-personally identifiable information and aggregate information to better design our Web site and enhance display features, and we would not disclose anything that could be used to identify those individuals.

We use encrypted information stored in cookies only known to us to provide some features of our Web site. There is no personally identifiable information stored nor able to be accessed or understood outside of this Web site and its systems.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

• We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
• It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Protecting the privacy of the children is especially important. For that reason, we never collect or maintain information at our Web site from those we actually know are under 13, and no part of our Web site is structured to attract anyone under 13. Children under the age of 13 are NOT to use nor submit information on this Web site.

You can access all your personally identifiable information that we collect online and maintain by e-mailing our support at support@mindtool.com. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

If you have other questions or concerns about these privacy policies, please call us at 800-965-6463 or send us an email at privacy@mindtool.com.